Privacy Policy
Your privacy is important to us. Learn how Patriot Pump & Well Repair protects and handles your personal information.
Last Updated: August 25, 2025
This Privacy Policy is effective immediately and applies to all users of our website and services.
Introduction
Patriot Pump & Well Repair ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website patriotpumprepair.com or use our services in Wesley Chapel, Florida and surrounding areas.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our website or services.
Information We Collect
Personal Information You Provide
When you contact us for services, request estimates, or use our website, we may collect:
- Contact Information: Name, phone number, email address, mailing address
- Property Information: Service address, property type (residential/commercial), well and pump details
- Service Details: Description of problems, service requests, urgency level, preferred contact times
- Communication Records: Phone call logs, email exchanges, text messages, service notes
- Billing Information: Payment details for services rendered (processed securely through third-party providers)
How We Use Your Information
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, referral sources
- Location Data: General geographic location (city/state level) to provide relevant local services
- Cookies and Tracking: Small data files stored on your device to enhance user experience
How We Use Your Information
Service Delivery
- Scheduling and performing well pump repairs, installations, and maintenance
- Emergency service dispatch and response coordination
- Providing accurate service estimates and invoicing
- Following up on service quality and customer satisfaction
Communication
- Responding to inquiries, service requests, and customer support needs
- Sending appointment confirmations, service reminders, and updates
- Providing emergency service notifications and system alerts
- Sharing important safety information and maintenance tips
Business Operations
- Improving our services based on customer feedback and usage patterns
- Analyzing service demand in Wesley Chapel and surrounding areas
- Maintaining accurate customer records and service history
- Complying with business licensing and regulatory requirements
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
Service Providers
Trusted third-party vendors who help us operate our business (payment processors, scheduling software, communication tools) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or to protect our legal rights and safety.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of business assets, customer information may be transferred to the new owner with the same privacy protections.
With Your Consent
Any other sharing will only occur with your explicit permission, such as sharing testimonials or project photos.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL encryption for data transmission
- Secure data storage systems
- Regular security updates and patches
- Firewall and intrusion protection
Access Controls
- Limited employee access on need-to-know basis
- Regular staff training on privacy practices
- Secure disposal of paper and electronic records
- Regular security audits and assessments
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these may include:
Right to Access
Request a copy of the personal information we have about you
Right to Correct
Request correction of inaccurate or incomplete information
Right to Delete
Request deletion of your personal information (subject to legal and business requirements)
Right to Opt-Out
Opt-out of marketing communications (service-related communications may continue)
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, referral sources
- Location Data: General geographic location (city/state level) to provide relevant local services
- Cookies and Tracking: Small data files stored on your device to enhance user experience
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track visits across websites for advertising purposes (with consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy:
- Customer Service Records: Maintained for the duration of our business relationship plus 7 years for warranty and legal purposes
- Marketing Communications: Until you opt-out or request deletion
- Website Analytics: Aggregated data may be retained indefinitely in anonymized form
- Legal Compliance: Some records may be retained longer to comply with regulatory requirements
Third-Party Links
Our website may contain links to third-party websites, including our Facebook page and Google reviews. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending email notifications to customers with significant changes
- Providing notice during your next service interaction for material changes
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Contact Information
Business Information
Wesley Chapel, FL
Contact Methods
Email: Patriotpumprepair@gmail.com